Privacy Policy

At Luxury On Shoes UAE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit luxuryonshoesuae.com, place an order, contact us, or use any of our services.

This policy applies to customers and website visitors within the United Arab Emirates.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect:

• Your full name

• Email address

• Mobile or WhatsApp number

• Billing and delivery address

• Order and purchase information

• Payment status and transaction details

• Customer support messages and enquiries

• Device, browser, IP address, and website activity

• Information collected through cookies and similar technologies

We do not directly store complete debit or credit card details. Online payments are processed securely by authorised third-party payment providers.

2. How We Collect Your Information

We may collect personal information when you:

• Browse our website

• Create or use a customer account

• Place or cancel an order

• Request an exchange or refund

• Contact us through our website, email, phone, or WhatsApp

• Subscribe to promotional communications

• Respond to a survey, offer, or customer service request

Some technical information may be collected automatically through cookies and analytics technologies.

3. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver your order

• Communicate order and delivery updates

• Verify payments and help prevent fraudulent transactions

• Manage cancellations, exchanges, and refunds

• Respond to questions and customer support requests

• Improve our website, products, and shopping experience

• Send marketing messages where you have provided permission

• Comply with UAE legal, accounting, and regulatory requirements

• Protect the security and legitimate interests of our business and customers

We only use personal information for legitimate business purposes, with your consent where required, or when necessary to fulfil an order or legal obligation.

4. Shopify and Service Providers

Our online store is hosted by Shopify, which provides the ecommerce platform used to display products and process orders.

We may also share necessary information with trusted service providers, including:

• Delivery and courier partners

• Payment service providers

• Website hosting and technical support providers

• Customer communication services

• Analytics, advertising, and fraud-prevention providers

• Professional advisers and government authorities where legally required

These parties receive only the information reasonably required to perform their services. We do not sell or rent your personal information.

Shopify processes information according to its own privacy practices. You may review the Shopify Privacy Policy for additional information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Keep the website functioning correctly

• Remember your cart and preferences

• Understand how visitors use our website

• Measure website performance

• Improve product recommendations

• Support relevant advertising and marketing

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functions, including the shopping cart and checkout.

6. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may send you product updates, offers, or store news.

You can unsubscribe at any time by using the unsubscribe option included in the message or by contacting us. Unsubscribing from marketing will not prevent essential communications concerning an active order.

7. Data Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Although we take appropriate precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should keep account credentials and verification codes confidential.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer support

• Maintain required business and transaction records

• Resolve disputes or complaints

• Prevent fraud and protect our legal rights

• Comply with applicable UAE laws

When information is no longer required, it may be securely deleted or anonymised.

9. International Data Processing

Shopify and some of our service providers may process or store information outside the United Arab Emirates. Where this occurs, reasonable measures are used to protect personal information in accordance with applicable data-protection requirements.

This does not mean that Luxury On Shoes UAE offers international delivery. Our current delivery service is limited to the UAE.

10. Your Privacy Rights

Subject to applicable UAE law, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate or incomplete information

• Request deletion of eligible personal information

• Withdraw consent where processing is based on consent

• Object to or restrict certain uses of your information

• Request information about how your data is processed

• Unsubscribe from marketing communications

Certain requests may be limited where information must be retained to complete an order, prevent fraud, resolve a dispute, or meet a legal obligation. We may request identity verification before processing a privacy request.

11. Children’s Privacy

Our website and products are not specifically directed at children. We do not knowingly collect personal information from children without appropriate permission from a parent or legal guardian.

If you believe a child has provided personal information to us without proper authorisation, please contact us so we can review and, where appropriate, delete it.

12. Third-Party Links

Our website may contain links to external websites or services. Luxury On Shoes UAE is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before submitting personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices, technology, or legal obligations change. The latest version published on this page will apply whenever you use our website.

14. Contact Us

For questions about this Privacy Policy or to submit a request concerning your personal information, please contact Luxury On Shoes UAE through our Contact Us page.

Website: luxuryonshoesuae.com
Service area: United Arab Emirates only