Privacy Policy

Effective Date: June 30, 2026

At Luxury On Shoes UAE, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our strictly enforced return and exchange policies below.

1. Return and Exchange Window

You have exactly 2 days (48 hours) from the date of delivery to apply for a return or an exchange. If 2 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be unused, unworn, and in the exact same condition that you received it.

  • It must be in the original packaging (including the original, undamaged shoe box and all tags attached).

  • You must have the receipt or proof of purchase.

3. How to Initiate a Return or Exchange

To start a return or exchange, please contact us immediately at luxuryonshoes777@gmail.com with your order number and the reason for the return.

If your return is accepted, we will arrange for a courier to collect the package from your delivery address. Please do not send your purchase back to the manufacturer.

4. The Exchange Process

If you requested an exchange (e.g., for a different size or color), our courier will collect the original item. Once the item is received and inspected at our facility, we will dispatch the replacement item. The entire exchange process, from collection to the delivery of your new item, will take 5 to 7 business days.

5. Refunds (Cash on Delivery Orders)

Since we exclusively operate on a Cash on Delivery (COD) basis, cash refunds cannot be handed back to you via the courier.

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and transferred to you via Bank Transfer or issued as Store Credit, depending on your preference.

The entire refund process will be completed within 5 to 7 business days after the returned item is collected from your address.

6. Damaged or Defective Items

We thoroughly inspect all shoes before dispatching them. However, if you receive a defective or damaged product, please contact us immediately within the 2-day window at luxuryonshoes777@gmail.com with clear photos of the defect. We will arrange a free replacement as quickly as possible.

7. Contact Us

If you have any further questions regarding your return, exchange, or refund, please reach out to us:

  • Email: luxuryonshoes777@gmail.com

  • Business Address: Luxury On Shoes UAE, Dubai Mall, Dubai DU, United Arab Emirates

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